Quick Help

Thank you for trusting ITT Aviano with your travel plans.

The shuttle is booked on an "as-needed" basis and is customized to your travel needs. All bookings must be completed at least 2-3 business days in advance with payment and email confirmation. Please submit your information and payment details no later than 2 business days prior to your reservation date. Payment in full is required to reserve your shuttle. (Remember the ITT office is closed weekends, family days and holidays so please plan accordingly) .

**Submitting this form does NOT confirm your reservation**

Every inquiry is important to us and we appreciate your business.You can contact us at DSN 314-632-3107 or +39 0434-30-3107 from your home phone. You may also visit our office in the same building as the BX and Commissary, across from Europcar, Aviano AB, Italy.

Please Note
We are an Air Force owned and operated agency (31 FSS/FSCI) servicing the needs of the DoD/Military community.

To utilize our services you may be required to provide proof of eligibility / membership to one of the following groups:

  • US Armed Forces (Active Duty  & Retirees)
  • Government Employees (GS, NAF, DoDDs, AAFES, DECA)
  • Other Valid Military ID Card Holders

You may not be eligible for purchased service or refund of this service if a valid ID card cannot be provided on request.

Submit a ticket

Please thoroughly complete the ITT Service Request Form *Submitting this form does NOT confirm your reservation*

Please fill out all the red * (asterisk). A detail email will follow once you submit your ticket. 


Your ITT Service Request
Cell Preferred
Further Details *
For shuttles select your arrival/departure date. Reservations must be made within two business days to avoid incurring a late fee. Reservations made within 2 business days of pickup will be subject to a $50.00 late fee. No same-day reservations.
Plans can change! Receive a full refund at any time by purchasing the ITT Refund Guarantee. You pay 10% of insurance for a full refund up to 24 hours before. Must be purchased at time of sign-up.
We can pick up/ drop off to any location on or off base. Be specific.
For incoming personnel, pick-up time must be a minimum of 30 minutes from arrival time.
We can pick up/ drop off to any location on or off base. Be specific.
Please note how many kennels of each size you will be traveling with
Please find this linked at the bottom of the page or on AvianoTravel.com
Which of these is not an animal: chicken, spider, shirt
Before submitting please make sure of the following We have:
  • 3.236.212.116 recorded as your IP Address
  • recorded the time of your submission

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