ITT Aviano - Submit a ticket

Quick Help

Thank you for trusting ITT Aviano with your travel plans.

We strive to respond to all inquiries quickly during normal business hours however delays can occur during high season. Due to force protection we are unable to post pick-up and drop-off points, dates and times without being registered. If you registered you have access to these details by logging in to your account on Avainotravel.com.

Every inquiry is important to us and we appreciate your business. If you require immediate assistance, you can contact us at DSN 314-632-3107 or +39 0434-30-3107 from your home phone. You may also visit our office in the same building as the BX and Commissary, across from Europcar, Aviano AB, Italy.

Please Note
We are an Air Force owned and operated travel agency (31 FSS/FSCI) servicing the needs of the DoD/Military community.

To utilize our services you may be required to provide proof of eligibility / membership to one of the following groups:

US Armed Forces (Active Duty & Retirees)
Government Employees (GS, NAF, DoDDs, AAFES, DECA)
Other Valid Military ID Card Holders

You may not be eligible for purchased service or refund of this service if a valid ID card cannot be provided on request.

Submit a ticket

Please thoroughly complete the ITT Service Request Form

For the contact phone number you may enter a DSN, a commercial or a cell phone number.
Please be as specific as possible.

Your ITT Service Request

Full Name *

Email Address *

Phone *

Cell Preferred

Further Details *

Your service request *

Message (No payment information here)

Reservation Date *

For trips, select the date of the trip departure. For shuttle or bus, select the day needed. For vignettes, select the date needed.

Refund Guarantee *

Plans can change! Receive a full refund at any time by purchasing the ITT Refund Guarantee. You pay 20% of the total trip cost for overnight trips, or 10% of the total cost for day trips (before discounts). You may also add 10% insurance to private requests (which include shuttle reservations, private bookings, & bus reservations) for a full refund up to 24 hours before. Must be purchased at time of sign-up. May not be applied on any flying trips (refund policy listed on itinerary applies).

Number of Persons (age 11+) *

Number of Persons (age 3-10) *

Number of Persons (age 0-2) *

I understand / Verify *

My reservation is NOT complete until I have paid and receive verification from Aviano ITT

I understand / Verify *

I have read and agree to the Refund Policy and ITT Policies & Procedures.

Please find this linked at the bottom of the page or on AvianoTravel.com

Military Affiliation *

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Before submitting please make sure of the following

All necessary information has been filled out.
All information is correct and error-free.
You are eligible to use our service (Click here to determine your eligibility).
By submitting this request, you acknowledge and agree to our refund policies and procedures. (Click here to read).

We have:

34.204.173.45 recorded as your IP Address
recorded the time of your submission